Service Support
Pre-sales service
Pre-sales service
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Product consultation: Provide detailed product information and performance parameters to help customers understand the applicable scenarios, cutting accuracy, cutting speed and other key indicators of the equipment.
Solution customization: Provide customized solutions according to the specific needs of customers, including equipment selection, process optimization, etc.
Free proofing: Some brands will provide free proofing services to help customers verify the cutting effect and performance of the equipment.
In-sales service
In-sales service
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Contract signing: Provide professional contract templates and signing guidance to ensure that the rights and interests of both parties are protected.
Installation guidance: Dispatch professional technicians for on-site installation guidance to ensure that the equipment runs correctly and stably.
Operation training: Provide equipment operation training for customers to ensure that operators can master the use methods and precautions of the equipment.
After-sales service
After-sales service
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Quick response: Set up a special after-sales service hotline or online customer service to ensure that customers can get a quick response when they encounter problems.
On-site maintenance: Provide on-site maintenance services and dispatch professional technicians to solve equipment failures.
Software upgrade: Provide software remote upgrade services to ensure that the equipment can always maintain optimal performance.
Spare parts supply: Provide original spare parts supply services to ensure that customers can obtain high-quality spare parts in time to replace damaged parts.
Technical Support
Three-in-one service
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Remote technical support: help customers solve technical problems encountered during the use of equipment through remote connection or online guidance.
Process optimization suggestions: provide process optimization suggestions based on customer usage to help customers improve production efficiency and product quality.
Technical exchange: regularly hold technical exchange meetings or seminars, and invite industry experts and customers to discuss the latest developments and application trends of laser cutting technology.
Production Process
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