GXLASER | FAQ
FAQ

Q:How long have you been involved in this market?

A:We have been engaged in the laser industry for more than 10 years.



Q:Can you offer quotations for the products not shown on the website?

A:There are many model and power for laser machine, and not all of the products was displayed,so you can send us pictures or your


Q:Are samples available free of charge?

A:Sure,we can provide you with free samples for you,just let us know your request.



Q:Can we use the specified packing method?

A:Of course, you can use the packaging method you specify



Q:Does the product itself support OEM customization?

A:We support OEM and ODM service.



Q:What's the min quantity?

A:There is no min order quantity for our machine.1 set also ok.


Q:Can you provide a product catalog?

A:Please send us your email,we will send the product catalog you need to your mailbox.


Q:About the terms and conditions of payment?
A:When you quote, we wil confim with you the trading method,FOB,CIF EXW, or other methods. Standard payment terms is 30% advance payment first+70% balance before delivery.And we also can discuss according the order real situation.


Q:Product after-sales service scope and service period?
A:We provide 2 years warranty for the whole machine,except human damage and consumarble parts.


Q:Mass production time and delivery time?
A:Different products have different production cycles,fiber laser cutting machine usually 15-25days,other machines usually 2-5 days. 

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